Payment & Refund

Payments for Ridge Tale House services are collected according to the quote confirmed before work begins on ridge-tale.bond.

• This payment page on this site is maintained by Ridge Tale House; email enquiries@this site if a step looks outdated for Cape Town.
• Accepted methods are confirmed by email from enquiries@this site and may include card or local transfer depending on South Africa norms.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact enquiries@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Cape Town unless otherwise stated.

Guests booking tea shop work through ridge-tale get plain intake steps without silent add-ons — changes need a written OK. Receipts are available on request Desk near 118 Kloof Street.

Most payment start with a short written brief at Ridge and step-free access questions welcomed ahead of arrival. Ask for the tea shop lead if the queue splits.